Help & Support
Questions or suggestions? Email us at 656775105@qq.com, or write from the app via Me → Settings → Feedback. We usually reply within 3 working days. Including your phone model, system version and a screenshot helps us find the cause faster.
Membership
What does membership include, and how much is it?
Members can use AI itinerary planning, itinerary adjustment and AI guide writing. Monthly is US$2.99 and yearly is US$19.99 (first-time yearly subscribers get a 7-day free trial). The price shown in the store applies. Everything else is free.
My membership disappeared after switching phones or reinstalling
Sign in on the new phone with the Apple ID or Google account you used to purchase, open the membership page in the app and tap "Restore purchases". Membership does not carry over between iPhone and Android.
How do I cancel?
iPhone: Settings → your name → Subscriptions → Travel Notes → Cancel Subscription. Android: Google Play → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before the current period ends; membership stays active until then. Uninstalling the app does not cancel your subscription.
How do I request a refund?
Payments are handled by Apple or Google, so we can't refund directly. iPhone users can request one at reportaproblem.apple.com; Android users can request one from their Google Play order history.
The app says I've used up today's AI requests
To prevent abuse, each member can use AI about 20 times per day (an online-assisted request counts as 2). The count resets the next day, and failed requests don't count.
Data and backup
Where is my travel data stored?
Only on your phone. There's no account and our server doesn't keep a copy — so please remember to back up.
How do I back up or move to a new phone?
Export a backup file from Me → Backup & restore and keep it somewhere you trust (cloud storage or a computer). On the new phone, install the app and restore from the same page.
How do I delete my data?
Delete individual trips or places, or clear everything at once in Settings → Data → Clear local data. Uninstalling the app also deletes all data on the phone.
Features
Will AI change plans I've already booked?
No. Locked fixed plans (such as booked tickets or trains) are never changed by AI, and every AI suggestion applies only after you confirm it.
Does the travel route drain the battery? Is it uploaded?
The route is off by default and records only during a trip you turn it on for, about one point every two minutes, stopping automatically when the trip ends. It stays on your phone and is never uploaded.
How accurate is the weather?
Forecasts come from the Norwegian Meteorological Institute (MET Norway), summarized per city per day, and are for reference only.